FREQUENTLY ASKED QUESTIONS
HOW MUCH IS SHIPPING?
We calculate shipping based on your location! We will be adding expedited options as we get closer to Christmas to continue to meet our guarantee as outlined below.
WILL I RECEIVE MY ORDER BEFORE CHRISTMAS?
Yes! We guarantee that all orders will arrive before December 24th! All orders are being sent from a fulfillment center located in the USA to ensure they arrive very fast! Often within the same week, or two.
HOW LONG DOES IT TAKE TO PRINT MY SWEATER?
Orders take 1-3 days to print as each order is unique to each customer!
HOW DO I TRACK MY ORDER?
Simply go to the "Track Order" section on our website or email our friendly support staff! We often can get a tracking number sent the next day!
I ORDERED THE WRONG ITEM, CAN I EXCHANGE IT?
Please email our support staff as soon as possible to ensure we can make this change! Orders are processed as soon as they arrive, so be fast! There are no guarantees. We have a no refund policy once the item has been printed.
WHEN WILL I RECEIVE MY ORDER AND SHIPPING CONFIRMATION?
Order confirmations are sent immediately after the purchase! Shipping confirmations will be sent once your items are mailed. This typically takes 1-2 days to create the shipping label, we then package and ship the order right away!
DO YOU SHIP WORLDWIDE?
Yes! We ship all over the world. Orders take 1-2 business days to process a tracking code.